Exchange Policy

Exchange Policy In-store and Online

To return an item to us for exchange in-store and online, please follow the procedure detailed above.

Please drop us a line with your order or invoice number with the exchange product you would like to purchase and drop us an email at, alternatively, you can call one of our Personal Shoppers for advice on a more suitable item at +97150 3753966.

Local Exchange - UAE only

Exchange items can only be dispatched after the returned goods have been received and have undergone a quality control check. Alternatively, if you see something online you can simply place the order online or in-store, you can make your purchase by opting Pay by Card or PayPal. and we will refund your original item when it is returned to us.

Life-time Exchange is available for UAE customers. 

International Exchange

Exchange requests received outside of UAE subject to product availability; however, any shipping costs for such exchanges including import taxes and duties will be borne by the customer. Any item that shows sign of wear or has been altered, resized (by a jeweler other than the company), or damaged cannot be accepted for 14 Day Exchange policy.


  • Diamond And Precious Gem Jewellery

    Diamond and precious gem jewelry purchased from our online store can be exchanged online or at our outlet in Ibn Batutta Mall, Dubai UAE. Below are the terms and condition for the exchange:

Exchange to be done within 14 days:




Only diamond and precious gem jewelry purchased from the Carat Craft Online outlet can be exchanged within 14 days from the invoice date without any loss in value. Only one such exchange will be permitted against an invoice.


If the exchange value is higher than the value of the old product, the customer will have to pay the difference.

If the exchanged value is lesser than the value of the old product, the difference will be refunded in case of a 14 Day exchange.

Exchange done after 14 days: Against Diamond and Precious Gem Jewellery

In case of exchange with diamond and precious gem jewelry after 14 days, the price calculation for the returning item will be either (a) 70% of the total invoice value or (b) 96% of the prevailing gold price + 70% of the prevailing diamond price, whichever (a or b) is higher.


  • Exchange with Gold Coin Purchase 
    • Customized Jewellery or Altered Jewellery will not be covered under exchange policy within 14 days. Such jewelry will be considered under “Exchange after 14days”
    • Exchange policies will not be applicable on promotional products and products sold on special offers.
    • Any gifts issued at the time of purchase should be returned at the time of exchange of the product or the value of the gift will be deducted accordingly.
    • All local taxes and duties (as applicable) at the point of exchange should be borne by the customer.
    • Carat Craft reserves the right to exercise discretion in permitting all returns and exchanges.