To return an item to us for exchange in-store and online, please follow the procedure detailed above.
Please drop us a line with your order or invoice number with the exchange product you would like to purchase and drop us an email at firstname.lastname@example.org, alternatively, you can call one of our Personal Shoppers for advice on a more suitable item at +97150 3753966.
Local Exchange - UAE only
Exchange items can only be dispatched after the returned goods have been received and have undergone a quality control check. Alternatively, if you see something online you can simply place the order online or in-store, you can make your purchase by opting Pay by Card or PayPal. and we will refund your original item when it is returned to us.
Life-time Exchange is available for UAE customers.
Diamond and precious gem jewelry purchased from our online store can be exchanged online or at our outlet in Ibn Batutta Mall, Dubai UAE. Below are the terms and condition for the exchange:
Exchange to be done within 14 days:
Only diamond and precious gem jewelry purchased from Carat Craft Online outlet can be exchanged within 14 days from the invoice date without any loss in value. Only one such exchange will be permitted against an invoice.
If the exchange value is higher than the value of the old product, the customer will have to pay the difference.
If the exchanged value is lesser than the value of the old product, the difference will be refunded in case of a 14 Day exchange.
Exchange done after 14 days: Against Diamond and Precious Gem Jewellery
In case of exchange with diamond and precious gem jewellery after 14 days, the price calculation for the returning item will be either (a) 85% of the total invoice value or (b) 100% of the prevailing gold price + 85% of the prevailing diamond price, whichever (a or b) is higher.