FAQ

Orders

To change the order details (such as ring size , adding or removing a gemstone or metal type) or even request for a cancellation within the first 60 mins following your order. You need to sign in to your registered account in Carat Craft , click on ‘’Dashboard’’ where you can find several options to edit order , delivery address etc. Please note you can not edit details if you have made a guest checkout.
To cancel an order after payment, please contact our customer service within 10 days of receiving the item. Send us an email at care@caratcraft.ae we will assist you with the cancellation process and refund policy.
To track your jewelry order, you can login to your registered account with Carat Craft. You can see the status of your order on a real time basis. We will also email you a tracking number to track your shipment.

Shipping and Delivery

Yes, some of our products listed online offer a same day delivery that is within 24 hrs. Click here to view the collection https://www.caratcraft.ae/ready-to-ship/
Approximate time to deliver is 2-3 working days in UAE. However each Carat Craft jewelry piece is customized and produced based on the customer's choice of options. We don't work with stock and each product needs to go through the production process. If you need it sooner you can send us a special request by email or whatsapp.
To know the shipping charges to your country, you can:
1. Add the items you wish to purchase to your shopping cart and proceed to checkout.
2. Enter your shipping address and the shipping options and costs should be displayed.
3. Note: Shipping charges may vary based on the weight, size, and destination of the package.
Carat Craft Jewellery ships to the USA , Canada , Europe and UK . However we are restricted to ship to some countries due to country trading restrictions. You can view our delivery and shipping countries in detail here.
Delivery Information
We offer free Shipping when you place an order in the UAE. The cost of return shipping is not covered by Carat Craft and remains the customer's responsibility. They can opt to drop it off at our physical store in Ibn Battuta Mall or arrange via a secure courier company. For international orders you can drop us an email at care@caratcraft.ae

Refunds / Exchange

You can view our returns and exchange policy by clicking here. Add hyperlink of
Return And Refund Policy
It may take 7-10 business days for your funds to appear back in your account, depending on your bank. No cash refunds are given.
We offer a very flexible Return Policy, so you don't need to worry about placing an order and not liking it. Our Return Policy gives you an opportunity to return your product within 60 days following the receipt of your order as long as it meets the return conditions. Please read our Return Policy for further information.

Payment Methods

You can view our returns and exchange policy by clicking here. Add hyperlink of
Return And Refund Policy
It may take 7-10 business days for your funds to appear back in your account, depending on your bank. No cash refunds are given.
We offer a very flexible Return Policy, so you don't need to worry about placing an order and not liking it. Our Return Policy gives you an opportunity to return your product within 60 days following the receipt of your order as long as it meets the return conditions. Please read our Return Policy for further information.
You can purchase a gift voucher from our website. Click here –
Gift Voucher
To use a promotion or discount code, follow these steps:
1. Add the desired items to your shopping cart.
2. On the checkout page, look for a field labeled *Have a coupon?*
3. Enter the code into the field and click "Apply Coupon".
4. The discount will be automatically applied to your order total.
5. Complete the checkout process by providing payment and shipping information.
Note: Promotion and discount codes have expiration dates and terms and conditions, so make sure to check the details before using the code.

Repairs / Warranty

Lifetime warranty guarantees that we will service your product free of charge for a lifetime in case of any manufacturer's defect.
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