FAQs

Account Registration 

 Is it required to set up an account for placing an order?

Yes, you must register with us to place an order online. If you are in hurry you can sign up using your Gmail ID or Facebook ID and follow the instructions. The registration will help you track your order status and receive the best possible update on the latest offerings. 

How long does Carat Craft deliver once the order has been placed?

Your delivery will hit your doorstep in a minimum of three working days if you’re located in the UAE and a minimum of five working days if you’re in the GCC.

International orders will arrive within seven to ten working days, depending on the nature of the product. For more info, please review our delivery information section.

Does Carat Craft accept cash on delivery?

Yes, cash on delivery is accepted on orders within the UAE.

This feature is unavailable on orders from the rest of the GCC or internationally.

 

Authenticity of Products

Is it real gold? 
 
All our products under diamond jewellery are made of solid 18K gold. They are all hallmarked and certified by IDL. 
 
Do you provide a certificate for diamond jewelry? 

Yes, we are proud to offer only certified diamond jewellery online. Every purchase of diamond jewelry under Carat Craft comes with a certificate of authenticity. 

Which countries are the gems sourced from?

Our diamonds are sourced both locally and internationally. They make their way into our e-boutique from Asia, Africa, and the Middle East. We strive to source our gemstones and diamonds from countries that are conflict-free, provide miners with a safe working environment, and employ responsible working practices.

 

Carat Craft - Refund Policy

What's your return and exchange policy?

We offer 100% cash back with no questions asked policy with in 10 days. We have a 10-day exchange and return policy for all our ready to ship products. Please note we need to receive your returned order back at our facility by the end of this 10-days window. You can return your order to our local physical store as well. Please email care@caratcraft.ae or Drop a message at +971507508209 for location details.


Engraved Products
All items that are engraved or monogrammed are not eligible for a return at any time and are final sale.

For other products
All returns must be:

  • Unworn
  • Have no signs of wear or damage
  • In its original condition with tags still attached (if any)
  • In all original packaging (box and pouch included)


Please return your order back to us in the original packaging it came in (or smaller), no oversized or large boxes will be accepted as this increases shipping rates. Carat Craft will not be responsible for increased fees due to large packaging and reserves the right to deduct additional shipping fees from the refunded amount when applicable.

Should the returned item not meet the above return guidelines, Carat Craft has the right to deny a return and have the item re-shipped to customers. Please email care@caratcraft.ae or Drop a message at +971507508209

 

Are refunds paid back to my bank account or an account credit?

Carat Craft’s refund policy strictly requires the product to be in the exact same condition as it was when delivered from us. Customers can opt to exchange their product for another one from our e-store (in this case, the refund will be placed in your e-wallet). If not, you will receive a full monetary refund to your bank account. 

What is Carat Craft's policy if a customer is dissatisfied with their purchase?

Your happiness is our happiness. If your purchase if anything short of perfect, please drop us an email at care@caratcraft.ae. We will either process a full refund to your bank account or exchange the product as per your request.

Does Carat Craft accept cash payments at the time of delivery ?

Yes, we accept card and cash payment at the time of delivery.

How can customers track their orders?

International orders will come with a tracking number via FedEx. Orders made within the UAE will be delivered within a minimum of three working days along with tracking number by email.

Whom can customers get in touch with for queries?

All queries, compliments, and complaints can be directed to care@caratcraft.ae

 

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