Privacy Policy

Privacy Policy 

At Carat Crafts, we prioritize in providing complete security to our customer's data and payment transaction. The below measures are taken to secure the data we ask you to provide on the website. The policy explains the process we follow to collect customer information and how we use that information to safeguard your privacy. 

 Personal Information Requirement, Find out why is the information collected?

When you register to use our website we need to know your name, postal address, and e-mail address. To process an order, we also need your credit card number and expiry date, plus any security details that the credit card processor may require. This process takes place in a secure environment where your details are confidential to any unauthorized person. Please be rest assured your credit/debit card information will not be stored on our website after the transaction has been processed. 

We gather this information to allow us to process your orders, register your account and contact you with information regarding your order and to recommend offers and products that may be of interest to you by e-mail and post.

We may use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services. These statistics do not include information that can be used to identify any individual.

From time to time we may provide some information to external agencies for research and analysis purposes. No personal information regarding your account is passed to these agencies.

If you are receiving e-mails from CaratCraft and would like them to stop you can either opt out by using the link at the bottom of our e-mails or contact us on +971585650889 or by e-mail at info@caratcrafts.com at any time.

When you place an order you may also choose to receive information from carefully selected third parties whose products or services we believe may be of interest to you. 

 Internal Data Use

We may compare and review your personally identifiable information for errors, omissions, and accuracy. We may also use your personally identifiable information internally to improve our marketing and promotional efforts, website content and product offerings. Your personally identifiable information may also be used internally to conduct internal research on our users' demographics, interests, behavior and generally to better understand and improve the usability, performance, and effectiveness of our website and our marketing programs.

With your consent, we share your information with trusted third parties engaged to act business-related functions on our behalf which is in accordance with confidentiality and security. 

We share your information without your consent to third parties like facebook and google to send you targeted advertisements or to enforce our policies and terms of use in case of illegal activity and to protect our user's information. 

Although we take measures to protect your data at all time, we can not assure you that your personal data will never be altered, deleted or removed in a manner that is inconsistent with this policy.

YOUR RIGHTS  

You have an absolute right to opt-out of our direct marketing emails or personal information you wouldn't want us to share on any digital platform. You can do by clicking ''Unsubscribe'' link at the bottom of our emails, or by contacting us at info@caratcraft.ae

Compliance with Law and Fraud Protection: 

We may collect and disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may collect and possibly share personally identifiable information and any other information available to us in order to investigate, prevent or take action regarding illegal activities, including suspected fraud, or as otherwise required by law. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Feedback and Testimonials: If you provide feedback or testimonials on the website or on Carat Craft products or services, we may post this feedback or testimonial, including personally identifiable information, on the website or in marketing and promotional materials. We may, by our sole discretion, edit feedback or testimonials for length and content.

 
IP Address:

When you visit our website, Carat Craft collects your IP address to assess, diagnose problems, and improve functioning of our website, servers, and hosting providers as well as to analyze trends and traffic patterns, gather demographic information, and track the date, time, and duration of each session within our website. Your IP address may also be used in combination with your personally identifiable information for credit fraud protection and risk reduction.

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