Return and Refund Policy

In case you have changed your mind to keep the product, you may return the product but you will be paying the import and freight cost outside of UAE. All returns within the UAE are free.

Please contact us within 15 days of receiving your order and we will arrange to pick up the jewelry. Once it has been received by our team, we can arrange to exchange or refund the amount to you. You can notify our customer care for a return request by contacting us at care@caratcrafts.com 

1. Your returned item must arrive our office no later than 15 days after you receive the order.

After this time we cannot guarantee that the item will be accepted for refund or exchange.

2. We strongly recommend that you book your return pick-up within 7 days of receiving your order to ensure that it arrives in our office within 15 days. Please contact our customer care for further query.

3. Once your return has been received by our team and it complies with our returns policy, we will refund you by your original payment method. Provided you return to us with purchase invoice and original packaging to ensure the necessary protection when in transit.

4. For Exchange request, your order will need to be refunded and a new order will be placed online.

5. Items must be returned unworn, undamaged and unused with original tags attached. If an item comes with a security tag this must be left on. If the security tag is removed then the returned item will not comply with the returns policy and will not be refunded;

6. We recommend that you return items in their original packaging to ensure the necessary protection when in transit.

7. Returned items will be refunded excluding the cost of shipping

8. We do not accept returns for earrings of any type, nor for any bespoke or made to order jewelry for hygiene purposes and nature of the product.

9. For refund, If the item is not as per our satisfactory standard we are permitted by law to reduce the refund amount by the reduction in value of the item.

Defective or Damaged

If the order sent by us is damaged or defective or wrong item, please contact the customer care as soon as possible. We will replace, repair or refund the amount immediately with no questions asked policy.

Kindly note to return the item within 15 days of receiving the order.

 

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