Terms & Conditions

Terms of Acceptance

 

Welcome to our ‘’site’’ and thank you for using www.caratcraft.ae (‘’the site’’).This website is operated by Carat Crafts LLC. Throughout the site, the terms “we”, “us” and “our” refer to Carat Crafts LLC. You will find information on orders, returns, security and privacy on other pages of the site and these pages shall be incorporated into these terms of service.

 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These terms of service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

 Any new features or tools which are added to the current store shall also be subject to these terms of service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes on this site. You must review the service terms periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 We are registered in Sharjah AL-SHAMS under company number 000000 and with our registered office address at AL-SHAMS business center.


ONLINE STORE TERMS

 By agreeing to these Terms of Service, you represent that you are at least the age of 18 years or more to purchase items from the site. If you are under 18 years, you may by giving us your consent to allow any of your minor dependents to use this site.

 You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

 You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

GENERAL CONDITIONS

 We have the right to refuse access or amend service to the site without notice. As the access to this site is permitted on a temporary basis, we will not be liable if for any reason at any time the site is unavailable to the users registered with us. Any personal information and other information provided by you is possessed by us in accordance with our privacy policy. With your consent to provide any such personal information you agree to terms of our privacy policy.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these customer user terms.

Intellectual Property Rights

 We are the owners of the site and holding an official license of all intellectual property right in this site and in all the content published here. All text/content, photographs, illustrations, designs, site layout, other text or script that are part of this site along with software complications are protected by copyright, trademark and design right are owned or controlled by Carat Crafts. All rights are reserved.

 The material on this site and the site as a whole are intended solely for personal, non-commercial use. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

 

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

 We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

 

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

MODIFICATIONS TO THE SERVICE AND PRICES

 Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 Price change will be effective subject to conversions in currency rate fluctuations or gold rate.

 

PAYMENT TERMS

Purchases may be paid for using a debit or credit card through our online payment facility. All prices shall be shown in your selected currency and payable in that currency. You accept that product prices in your selected currency do not vary according to your location; delivery charges will vary depending on the destination. For delivery destinations within the EU prices include VAT or other sales taxes where applicable. For delivery destinations outside the EU, prices do not include VAT or other sales taxes.

 

All the purchases may be paid using a debit, credit card or PAYPAL through our online payment facility which is provided by Network International. As per the term, you agree to pay any additional charges by some bank for international transactions. As per your demographic location only delivery fees will vary, product prices will remain the same as you have selected the currency, all prices shall be payable in that currency. For orders within the UAE prices include VAT (5%), no other charges are implied. For outside of UAE, prices do not include VAT, but other sales tax will be applicable.  

 

PRODUCTS OR SERVICES

 Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

 We have made every effort to display as accurately as possible the colors and images of our products that appear at an offline store. We cannot guarantee that your computer monitor's display of any color will be accurate.

 We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

 We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

 

 

 

ACCURACY OF BILLING AND ACCOUNT INFORMATION

 We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

 You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

 

RETURNS

Customer satisfaction is our priority, if you are not satisfied with your purchase you have the right to return or exchange or cancel the order, subject to return policy by us. To imply the same, please notify our care team within 15 days of receiving the order by e-mailing us at care@caratcrafts.com or call us on +971503753966

 For further details, please review ‘Returns and Repairs’ section – (attached hyperlink)

 

Engraving Service

We offer engraving and repair services for the products purchased from us. Only if they are made by Carat Crafts, we offer both machine engraving on specific items on selected bracelets, rings and pendants. We choose the best products manufactured by our designer in high quality and craftsmanship. However, should you require any repair service we are pleased to do the same. In addition, to your right under this term, we offer to repair the item free of charge during the warranty period, you will need to provide the proof of purchase.

 For repairs, except where the item is damaged, defective or dispatched wrongly by us. You will need to arrange and pay for the postage of the items to us. We are not responsible for the items sent by you and lost in transit.

 

THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

 Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

 We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

 

PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy. Personal information such as credit card details are not saved in our system to protect buyers right against fraud by web hackers.

 

ERRORS, INACCURACIES AND OMISSIONS

 Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

 We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

 

PROHIBITED USES

 In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

 

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

 You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

 

In no case shall Carat Crafts LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

IMPORT DUTY AND PROCEDURES

If you order goods from our Site for delivery from outside your country of residence, they may be subject to import duties and taxes which are estimated at checkout and charged in advance of delivery.
You must comply with all applicable laws and regulations of the country for which the goods or services are destined. Please note that items may not be deliverable overseas due to local law and it shall be your responsibility for any failure to deliver the goods overseas due to local law. We will not be liable for any breach by you of any laws.

 GOVERNING LAW

 These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Arab Emirates, as applied in Emirate of Dubai.         

 

CONTACT INFORMATION

 Feedback or query about the Terms of Service should be sent to us at caratcrafts@gmail.com. Or, you may contact us through social media, or by calling our customer care on 04-3688530 (UAE)

 

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