Return And Refund Policy

RETURN AND REFUND POLICY

Our Return Policy

Carat Craft Jewelry is crafted with care and in highest quality. We are committed to 100% customer satisfaction therefore in case you have changed your mind to keep the product, you may return the product within 10 days time for both UAE and internationals orders but you will be paying the import and freight cost outside of UAE. All returns within the UAE are free of charge. For international shipments please contact us within 10 days of receiving your order. You can choose a secure and insured shipping provider to return the package back to us. Once it has been received by our team, we can arrange to exchange or refund the amount to you. You can notify our customer care of a return request by contacting us at [email protected]

1. Your returned item must arrive at our office no later than 10 days after you receive the order. After this time we cannot guarantee that the item will be accepted for refund or exchange.

2. We strongly recommend that you book your return pick-up within 5 days of receiving your order to ensure that it arrives in our office within 10-14 days. Please contact our customer care for further queries.

3. Once your return has been received by our team and it complies with our returns policy, we will refund you by your original payment method. Provided you return to us with purchase invoice and original packaging to ensure the necessary protection when in transit.

4. For Exchange requests, your order will need to be refunded and a new order will be placed online.

5. Items must be returned unworn, undamaged, and unused with original tags attached. If an item comes with a security tag this must be left on. If the security tag is removed then the returned item will not comply with the returns policy and will not be refunded;

6. We recommend that you return items in their original packaging to ensure the necessary protection when in transit.

7. Returned items will be refunded excluding the cost of shipping

8. We do not accept returns for earrings of any type, nor for any bespoke or made-to-order jewelry for hygiene purposes and the nature of the product.

9.Shipping fees are non-refundable.

10. For refund, If the item is not as per our satisfactory standard we are permitted to reduce the refund amount by the reduction in the value of the item.

11. We do not provide cash refunds for any products purchased online or in store and custom made. If you have opted for cash as mode of payment we will arrange to send you the accepted refund amount via bank transfer only.

After Your Return Is Received

Returns are processed on weekdays and typically entered into our system within 24 business hours of receiving the request. Once entered into our system you will receive a confirmation email alerting you that your return has been passed along to our Quality Assurance department. Please allow 5 to 7 business days for this process to complete.

If you are expecting a refund, orders paid for through PayPal will be credited back to your PayPal account within 2 workings days.

If you are expecting a return shipment, you will receive an email once the outbound shipment date has been set. You will also receive a shipping confirmation email on the day of the outbound shipment.

Defective or Damaged

If the order sent by us is damaged or defective or wrong item, please contact the customer care as soon as possible. We will replace, repair or refund the amount immediately with no questions asked policy.

Kindly note to return the item within 10 days of receiving the order