Carat Craft Boutique
Kiosk Carat Craft, GF-TCS-02, Ground Floor, Opp. to
Carrefour Hypermarket Ibn Battuta Mall – Dubai –
United Arab Emirates
Carat Craft Jewelry is crafted with care and in highest quality. We are committed to 100% customer satisfaction therefore in case you have changed your mind to keep the product, you may return the product within 10 days time for both UAE and internationals orders but you will be paying the import and freight cost outside of UAE. All returns within the UAE are free of charge. For international shipments please contact us within 10 days of receiving your order. You can choose a secure and insured shipping provider to return the package back to us. Once it has been received by our team, we can arrange to exchange or refund the amount to you. You can notify our customer care of a return request by contacting us at email@example.com
1. Your returned item must arrive at our office no later than 10 days after you receive the order. After this time we cannot guarantee that the item will be accepted for refund or exchange.
10. For refund, If the item is not as per our satisfactory standard we are permitted to reduce the refund amount by the reduction in the value of the item.
11. We do not provide cash refunds for any products purchased online or in store and custom made. If you have opted for cash as mode of payment we will arrange to send you the accepted refund amount via bank transfer only.
Returns are processed on weekdays and typically entered into our system within 24 business hours of receiving the request. Once entered into our system you will receive a confirmation email alerting you that your return has been passed along to our Quality Assurance department. Please allow 5 to 7 business days for this process to complete.
Kindly note to return the item within 10 days of receiving the order
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